After market

Customer Service

Customer service is a priority for Deilmann-Haniel Mining Systems. Do not hesitate to contact our service center or field service personnel with questions concerning all your Deilmann-Haniel machines and equipment needs. We are trying to be never but a phone call or email away for your service requirements. For contact details, just click here.


Spare Parts

All Deilmann-Haniel equipment is manufactured using only the most reliable and solid components. When spare parts have to be replaced it is a crucial point that the new parts are of equal quality. When you request parts directly from Deilmann-Haniel or one of our authorized service partners and spare parts distributors you will be sure getting the right, genuine and approved items.



Deilmann-Haniel offers more than just repair of its equipment. Your machines can be refurbished and modernized according to changing operating or site conditions and will look and operate like brand new ones, complete with updated certifications and approvals. Repairs and upgrades of machines and components are covered by an individually agreed warranty.


Training/Field Service

The high skill level of Deilmann-Haniel field technicians, many of whom have passed through the company’s own trainee workshops, ensures that all technical trainings and field services are carried out according to best quality standards. By carefully listening to operator and maintenance staff needs our experienced field technicians will find ways to improve productivity, and safety of your Deilmann-Haniel machine and equipment operations.

Head Office Germany

Haustenbecke 1, 44319 Dortmund


Back Office Manager – Customer Service

Birgitta Rösgen


+49 231 2891 373


Head of Customer Service

Hubert Koch


+49 231 2891 309


Head of Spare Parts Department

Peter Mork


+49 231 2891 428

Regional Offices



OOO Deilmann-Haniel RUS
654003 Novokuznetsk, Autotransportnaja Str. 29a,
Building 3, Office 7


 Head of Customer Service

Nikolaj Nikolajevish Prakopov


phone: +7 3843 20 03 19

mobile: +7 905 910 18 58


Head of Spare Parts Department

Alexej Eduardovish Stepanov


phone: +7 3843 20 03 19

mobile: +7 983 210 57 25


DHMS Ukraine

Nachimova Str. 82
Pokrovsk (Krasnoarmijsk)
Donetskia Oblast
85300 Ukraine

Ines Mehrwald


+49 231 2891 111



Unit A035, F2, Beijing Silver Tower No. 2,
East 3rd Ring North Rd. Chaoyang District,
100027 Beijing, China

Leo Liu


+86 138 105 670 61


Czech Republic

Důlní 1455/5a, Horní Suchá 735 35
IČ: 293 94 317, DIČ: CZ293 94 317

Vladimir Sebik


+420 734 652 818